Facebook Feed Filler

Focaccia Bread
Focaccia Bread

My mother would always tell us not to fill up on bread at the dinner table. She knew that the other dishes had more nutrients and therefore more value for our growing bodies. Just as we have only so much appetite for food, people have a limited appetite for information. While reading about how a share on Facebook is 6 times more valuable than a share on Twitter, it made me think about all those Facebook pages that are filling our feeds with junk.

Paul Croteau by Julia Austine
Paul Croteau by Julia Austine

I recently “liked” a local photography business, but then “unliked” them not long after as they were posting multiple photos each day and I was getting tired of seeing pictures of people I didn’t know. Those images were taking up a lot of valuable visual real estate in my newsfeed and it became annoying. I actually went to their studio to have a video transfer done last week, but I didn’t find out from Facebook that they offered this service. Nope, I read it in a paper brochure in a neighbouring business. They obviously put time and effort into their Facebook presence, but it definitely could be paying off more. All the photos they share are posted to their timeline, when it would be much more effective to create albums (Weddings, Children, Portraits, etc) for prospective clients to browse. While they sometimes shared information about specials and services, the majority of the images had no text at all.

Frostings Cupcakes
Frosting’s Cupcakes

Another business that I “like” on Facebook (and that I’ve blogged about before), Frosting Cupcakery, shares their list of daily flavours, but since it is just text it doesn’t fill up the newsfeed and is easy to ignore if I’m not in the mood for cupcakes (yeah, right). They also share photos on their timeline as well,but the photos are relevant and timely (graduation cakes, pink cupcakes for Pink Shirt Day, etc) and include a description and often a call to action (eat cupcakes).

People want interaction, engagement and information from businesses that they follow on Facebook. Make sure you are always giving value to your followers with every post and keep it short and sweet (like a cupcake).

Have you ever “unliked” a business page for filling up your newsfeed?

Advertisements

Facebook Fan Page Possibilities

Facebook is the virtual place to be for businesses looking to engage with customers and keep them up to date on the latest and greatest. Since it is free and easy to set up there is no reason you shouldn’t have a Facebook Page, unless of course you intend to do a poor job of setting it up and then never check it. But you wouldn’t do that, right?

Let’s take a look at a local foodie business’s Facebook Page and see what they are doing right. I recently checked out Soirette Macarons & Tea based on a blogger Joseph Mallozzi’s recommendation . The man knows his macarons.

Overall, the page is well done with lots of interaction from the fans and, fortunately, macarons are highly photogenic!

Strengths

  • Posting frequency: updates almost daily
  • Photos: lots of them!
  • Interaction: likes and replies to fan comments

Areas for Improvement

  • More “About”: Include the story of Soirette
  • Include Twitter and Pinterest links: @soirettemacaron & Soirette Macarons & Tea
  • Video: Maybe a little something like the following that I shot and edited on my iPad:

Do you think a video tour of the store and products would bring a certain je ne sais quoi to Soirette’s page?

Is Your Business a Big Wheel?

“What people in the world think of you is really none of your business.”
―Martha Graham

Agreed! But what the people in the world think of your business IS your business. There are people discussing your business online right now. Good, bad, ugly or totally untrue you need to be aware of the conversations and decide whether you should take part as well.

The interweb is a big place, so first you need to track down the chin wags that affect your business specifically and your industry in general. Fortunately there are free tools at the ready:

  • Google Alerts – email updates of the latest relevant Google results based on your queries.
  • Monitter– a real time search tool that monitors a set of keywords on twitter. Able to search a geographic location.
  • Addictomatic – searches for the latest news, blog posts, videos and images.
  • How Sociable – measures the magnitude of your brand.
  • Twitalyzer – Twitter’s most powerful and popular analytics application. (free for first 7 days)

OK, so you’ve tracked down the Chatty Cathys, now what are they saying about your business and what do you do with it? Using Big Wheel Burger in Victoria, BC as an example we’ll see if the chatter is positive (+1), negative (-1) or neutral (0).

Let’s take a look at what Monitter pulled out of the Twitterverse:

(+1)

(0)

(0)

(0)

(+1)

(+1)

http://twitter.com/LittleLeagueYYJ/status/213832901446479873

(+1)

(0)

(+1)

(0)

The final tally for 10 tweets:

5 neutral

5 positive

0 negative

According to this quick survey, Big Wheel Burger is a pretty big deal in Victoria with a loyal fan base. You can see that they are actively monitoring and participating in Twitter conversations about their brand, which they do on their Facebook page as well. They also have a feedback form on Facebook as well, great idea!

What are you doing to make your business a Big Wheel? Are you listening? Are you replying? Are you asking for feedback?